[:en]In this exceptional situation of confinement, there are many questions that may arise for our clients. Below, we show you the most frequent ones but remember that for any other query, you can find us at info@serra.immo and at 93 814 17 51 (Vilanova i la Geltrú) and 93 891 55 91 (Vilafranca del Penedès).
Community Management
When can we hold our owners' meeting?
The confinement that all citizens have to carry out these days will be extended as long as the state of alarm lasts. Until the government authorities say otherwise, all property owners' meetings are postponed. Our managers will keep you informed promptly and, when the preventive measures are lifted, the dates for the meetings will be scheduled again.
Can I use the community's common areas?
The use of common areas poses a risk of contamination and spread of the virus. The Government also prohibits in the approved Royal Decree the use of common areas such as gardens, recreational areas, solariums, etc. In relation to this aspect, it is advisable to use the stairs instead of the elevator. It is for everyone's safety! Better #stayathome.
Will doormen and janitors continue to serve the community?
Cleaning, maintenance, urgent repair and security services are working normally. Thus, doormen and concierges are not affected by the restrictions on work mobility stipulated by the Government and can continue with their work in the buildings. However, it is necessary that they take all the necessary security and prevention measures to protect both themselves and the neighbours. In this sense, it is advisable that all basic tasks are carried out first thing in the morning and that, except for the surveillance rounds that require it, they remain within the concierge office as much as possible.
Even so, the Col·legi d'Administradors de Finques de Barcelona i Lleida recommends that the community and employees reach an agreement to determine some factors in this regard, such as working hours, which could be more flexible in order to guarantee greater confinement.
Can regular workers come to our community?
They can come but they must always maintain the distance and the necessary protection measures stipulated by the Government.
What if someone in my building has COVID-19?
Given this situation, it is necessary to clean and disinfect all areas that have been in contact with the patient. The resulting waste must be disposed of in a hermetically sealed bag.
The COAFBL (Barcelona-Lleida Association of Property Managers) published a set of tips and rules to ensure the proper functioning of community buildings while the state of alarm caused by COVID-19 lasts. You can consult the tips here
Rental management
Is there any help with rent payments?
The Council of Ministers has approved various measures to help tenants who have been financially affected by the COVID-19 crisis. These are based, among others, on the moratorium or reduction of 50% on rent payments by tenants of large property owners who own more than ten urban properties (excluding parking and storage rooms), the granting of microcredits by the State to all tenants who have not obtained a deferral of rent payments from landlords who are not large property owners, an extraordinary extension of rental contracts and the suspension of evictions for six months for families without housing alternatives who are developing within the context of COVID-19. If you want more information, in this blog postWe'll tell you all the details!
What happens if I have to return the keys to the property I am renting?
For the time being, the return of keys to tenants is postponed until further notice.
I have pending procedures. How can I find out when they will be resolved?
All administrative and criminal proceedings are suspended. If you have any questions in this regard, you can consult our rental managers.
Can I request a visit to a property?
At Serra we continue to be at your service and, although visits to flats do not fall within the exceptions provided for in the Royal Decree on the limit on the movement of people during the state of alarm, if you have found a property on our website that interests you, fill out the visit form and one of our professional advisors will contact you, inform you and also help you find the home or premises you are looking for. At Serra, we are still working at full capacity!
Are banks still granting mortgages?
Yes. Banks are active in approving mortgages and giving loans.
What happens to notaries?
They remain open and sign sales and purchases of essential items (not second homes, parking lots, storage rooms, premises, etc.)
And in particular: What happens with my mortgage?
If you meet the vulnerability requirements stipulated by the Government, you can request a deferral. In this link We explain what requirements you must meet to benefit from this aid.
To consult the Royal Decree, click here here.[:ca]In this exceptional situation of confinement, it is important to ask them what they can offer to our clients. To follow, we will show the most frequent ones, but remember that for any further consultation, you can contact info@serra.immo and at 93 814 17 51 (Vilanova i la Geltrú) and at 93 891 55 91 (Vilafranca del Penedès).
Community Management
How will we be able to hold the owners' meeting?
The confinement that all citizens have for the duration of this period will be extended during the alarm status. Consequently, so that government authorities do not say otherwise, all homeowners' meetings are adjourned. Our managers will provide you with punctual information and, as a good way to ensure the preventive measures, they will schedule the dates for the owners' meetings.
Can we use the common areas of the community?
The use of common areas presents a risk of contamination and spread of the virus. The Government, in addition, prohibits in the approved Royal Decree, the use of common areas such as gardens, recreational areas, solariums,... In relation to this aspect, it is recommended that the use of stairs on the elevator floor be used. It's for everyone's safety! Millor #quedatacasa.
Should the porters and concierges continue to serve the community?
The services of netting, maintenance, repair of urgent avaries and surveillance work within normality. However, staff, porters and janitors are not affected by the work mobility restrictions stipulated by the Government and can continue to work in the buildings. However, it is necessary to take into account all the security measures and preventive measures necessary to protect both your mates and your communities. In this sense, it is advisable that you do all the basic tasks early in the day and that, among the surveillance rounds that are required, you should keep in the concierge for as long as possible.
All the same, the College of Property Administrators of Barcelona and Lleida recommends That community and employees reach an agreement to determine some factors regarding working hours, which could be more flexible in order to guarantee better confinement.
Can regular workers come to our community?
They can come, but they must always maintain their distance and adhere to the necessary protection measures stipulated by the Government.
What happens if one of my buildings suffers from COVID-19?
Given this situation, a cleaning and disinfection of all areas that have been in contact with the air is carried out. The waste that is derived must be filled in a hermetically sealed container.
The COAFBL (College of Property Administrators of Barcelona-Lleida) will publish a set of advice and regulations to guarantee the correct functioning of community buildings during the alarm status caused by COVID-19. You can consult the councils here
Rental Management
Hi, is there any help for the convertible's payment?
The Council of Ministers has approved various measures to help tenants economically affected by the COVID-19 crisis. These are based, among others, on the moratorium or reduction of the 50% in the payment of the convertible by the tenants of large tenants who continue to own more than two urban properties (excluding parking and storage rooms), the granting of microcredits per Part of the State is to all those tenants who have not agreed to a deferment in the rental payment from the landlords who are not considered great owners, an extraordinary extension of the rental contracts and the suspension of the dismissals for six months to the families. alternative on viure that is developed within the context of COVID-19. If you have more information, in this blog postLet's explain all the details!
What happens if I have to return the property claus that is missing?
For the moment, the return of Claus of the tenants is postponed until now.
If there are pending procedures, how can I know the resolution?
All administrative and criminal procedures are unfortunately paralyzed. If you have any doubts in this regard, you can contact our driver managers.
Can I request a visit to a property?
Please continue to serve us and we are sorry that your visits to apartments do not come within the exceptions provided for in the Royal Decree on the limit of movement of people during the alarm status, if you have contacted any property on our website that If you are interested, please fill out the visit form and one of our professional assessors and we will contact you, inform you and, furthermore, help you find the house or premises you are looking for. To Serra, we continue at full capacity!
Do banks still grant mortgages?
Yes. Banks are able to approve mortgages and donate loans.
What happens to notaries?
The notaries are kept open and sign purchases and sales of first necessities (not according to residences, parking lots, storage rooms, premises...)
I particularly: What happens to the new mortgage?
If you comply with the vulnerability requirements stipulated by the Government, you will be able to claim compensation. In this link Please explain what requirements you need to complete so that you can benefit from this setting.
To consult the Royal Decree, click here.[:]