Quality policy

To begin with, we consider it essential to highlight our quality policy, as a basic pillar to guarantee the satisfaction of our customers. As a sign of our seriousness and commitment, Serra has the Quality Certificate for Property Managers, which reinforces our confidence and transparency in management.

This quality approach is reflected in each of the services we offer, as described in our policy, where we ensure a system of Quality Management which guarantees continuous improvement, supported by periodic evaluations.

Serra's mission is to satisfy the needs of our clients in the management of their assets and to create a profitable organization with a constant vocation to develop and add value to our offerings, in order to provide a full range of real estate services.

We define our quality policy highlighting Our commitment to providing our services with the highest quality and always aiming for customer satisfaction; involving clients, suppliers and our team in this process.

To reaffirm our commitment to quality, we have implemented a Quality Management System, with periodic evaluations, which means that we are continuously improving the services we offer, with the involvement of our entire team.

Serra's quality policy is based on the following principles:

To guarantee that the Quality Policy is understood, implemented and maintained by all of the members of our company, documenting its compliance.
Commitment to continuous improvement by establishing a system of continuous review of management and the Quality Policy, reviewing the company's objectives and goals.
Comply with legal requirements and others that affect the different processes and valuing this as a crucial point whithin quality.
Direct management towards customer satisfaction and the parties involved, with the active participation of the team, obtaining results that guarantee our development.
Understanding the ongoing needs of our customers current and future clients, maintaining constant contact with them and working together to improve our care and service by carrying out continuous evaluations of their level of satisfaction.
Training and awareness of all our staff to implement, improve and comply with the company's Quality Policy and its objectives, in order to have qualified and motivated employees to serve and satisfy customers and other parties involved.
Provide the necessary resources for continuous improvement of the processes, the organization and the system in general.
Collaborate effectively with our suppliers based on a relationship of mutual trust and appropriate integration that generates added value.
Invest in advanced systems and technology to improve our services, reduce the amount of paper and keep up to date with our information systems.

Our Quality Policy will be maintained and reviewed periodically, communicated to our team and will be available to our customers.

We aim to do things better every day, maintaining our values, with a team of professionals committed to customer service, incorporating new technologies and designing new service and management models. All aimed at being increasingly efficient and competitive, to offer services in the best conditions.

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